CV Profile No.45392

• Facilitate achievement of the goals of the GOAL Sudan development and Business Delivery Model regarding both program and operational activities by ensuring a well – managed, robust, efficient, innovative and high available IT services. • Ensure delivery of high-quality IT services and enable achieve organizational satisfaction. • Ensure that IT infrastructure are always aligned with GAOL Global guidelines and process need in country office and field offices. • Oversees the overall IT Infrastructure and services in Country office and attached field offices. • Supervise and lead the IT team in GOAL Sudan Program. • Provide high level technical and coordination support to cater for speedy resolution of complex incidents and problems related to connectivity, applications access and unified communication services. • Serve as a key IT Country point of contract for issues, service needs and delivery as well as act as in interface with corporate IT services team in Head Quarter.

· Developing and implementing ICT strategic plans. · Define processes and procedures to improve quality and continual Service Improvement. · Planning and perform assignments to ensure ICT projects achieved to fulfill business goals. · Integrates and institutionalizes good practices to ensure that the enterprise’s IT supports the business objectives.

• Installed, patched, and diagnosed production datacentre equipment • Monitored and documented real-time network status using Spectrum analyzers. • Documented network architecture using Microsoft Visio • Collaborated with server team to resolve network related problems • Provided network support to over 30 locations in Khartoum