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CV Profile No.40039

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Last name : ****
First name : ****
Phone : +2***********
Email : ******@******
Date of birth : ********
Nationality : ******
Address : **************************************************************

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Profile details

Job category searched
» IT, new technologies
» Public buildings and works professions
» Services
» Electric, electronic, optical and precision equipments
» Electricity, water, gas, nuclear, energy
» Engineering, development studies
Professional experience . 2 to 5 years
Professional Experience: 
Customer Service Representative/ Technical Support Staff
Etisalat Telecommunications Group
Since 08.2019
* Provided Tier 1 IT support to non-technical internal users through desk side support services. * Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. * Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular phones * Managed high levels of call flow and chats, and responded to the customers' technical support needs. * Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response in order to maintain the customer's satisfaction * Dispatched on site technicians when internet, TV and landline services are not solved remotely
Microsoft Office Suite, Electrical Schematics, Electrical Installation, C, C++, MATLAB, Customer Service, Technical Support, Sales Practicing, Data Entry, Teamwork, Quick Learner, Problem Solving and Analytical Thinking, Communication Skills
Education . Bachelor
Electrical Engineering
Sudan University of Science and Technology
09.2012 - 12.2017
Awarded a five years Bachelor's Degree of Electrical Engineering majoring in Control Engineering by Sudan University of Science and Technology, the coursework had included the study of General Studies, Engineering Principles, Electrical Generators and Motors, Analog and Digital Electronics, Control Systems Design and Analysis, Programming Languages of C, C++, MATLAB and a final year thesis
More information
Al-Damar - Al-Damazin - Dunqula - Ed Daein - El Fasher - El Fula - El Obeid - Gedarif - Geneina - Kadugli - Kassala - Khartoum - Nyala - Port-Soudan - Rabak - Sannar - Wad Madani - Zalingei - International
Permanent contract - Fixed-term contract - Temporary work - Internship

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