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CV Profile No.38578

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Last name : ****
First name : ******
Phone : +2***********
Email : ******@******
Date of birth : ********
Nationality : ******
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Profile details

Job category searched
» Management
» Marketing, communication
» Services
» Call centers, hotlines
» Health, pharmacy, hospitals, medical equipment
» Maintenance, servicing, after-sales services
» Services other
Professional experience . More than 10 years
Professional Experience: 
Customer Service agent
M.S.F Transportation
03.2006 - 03.2007
Responsibility includes following up all the customers’ requirements from renting cars and arrange the transportation to the VIP customers from airport.
Customer Relationship Management Team Leader
SpeedEx Total Express & Logistics Solutions / Sudan
03.2007 - 03.2011
• Responsibility include Export & transport for the communications company in Sudan to deliver the maintenance from X location to the other states in Sudan & China & Dubai & UK & following up the status for all the heavy weight shipments with containers till delivered to consignee • Provide a set of standard business support activities, where required, to contribute to the effective functioning of business operations. Make travel arrangements and support events, etc., to support staff to work effectively. • Support the maintenance of office files, documents, and records in accordance with established systems and processes so that information is current and readily available for staff.
Marketing/ Sales Representative
Badr Drugs & Chemicals Co. Ltd. / Sudan
03.2011 - 03.2015
• Responsibility includes presenting drug information to and organizing community- and hospital-based healthcare providers. • Consistently surpassed quota of by employing sales strategies centered on building strong client relationships and providing concise and relevant products details to providers. • Provided demonstration and presentation of pharmaceutical products to pharmacists. • Expanded and developed new markets in Omdurman areas. • Managed and negotiating contracts with new providers. • Run the daily operation of Khartoum area including budget management, Reviewing sales team performance.
Customer care Team Leader
King Abdullah Economic City - Emaar Real State / Saudi Arabia
03.2015 - 08.2019
• Responsibilities include managing sales and customer /partners relations. • Researched and developed new prospect pipeline and doubled sales quotas. • Provided residential solutions to lease prospects. • Managed daily operations including customers' product inquiries and provided resolutions to customer complaints. • Responsibilities focused on client relation management. • Experience in assisting the preparation of contract documentation. • Experience in providing technical business support in corporate system • Meet official personnel and visitors at the airport or other entry points and provide basic assistance with visa and customs formalities to facilitate smooth and safe entry and arrival to the authorized destinations.
Partnerships/Account Manager,
Efleet Management Co. Ltd.
03.2020 - 09.2021
• Generate sales among client accounts, including upsetting and cross-selling • Operates as the point of contact for assigned customers • Develops and maintains long-term relationships with accounts • Makes sure clients receive requested products and services • Communicates client needs and demands to employer company • Forecasts and tracks client account metrics • Manage projects within client relationships, working to carry out client goals while meeting company goals • Identifies opportunities to grow business with existing clients and partners • Coordinate with staff members working on the same unit to ensure consistent delivery service • Collaborates with sales team to reach prospective clients/donors • Service multiple clients concurrently, regularly meeting deadlines • Keep records of client transactions.
Administration Manager,
ASCOM Mining Ltd – Sudan
Since 09.2021
• Supervising the day-to-day operations of the administrative department and staff members. • Hiring, training, and evaluating employees and taking corrective action when necessary. • Developing, reviewing, and improving administrative systems, policies, and procedures. • Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained. • Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses. • Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions. • Collecting, organizing, and storing information using computers and filing systems. • Overseeing special projects and tracking progress towards company goals.
Computer Skills: Good command of Microsoft Office tools including Outlook. Soft Skills: Time management, communication, negotiation skills, good listening.
Education . Bachelor
Information System
AlBayan Collegue
03.2001 - 07.2005
information system, an integrated set of components for collecting, storing, and processing data and for providing information, knowledge, and digital products. Business firms and other organizations rely on information systems to carry out and manage their operations, interact with their customers and suppliers, and compete in the marketplace. Information systems are used to run interorganizational supply chains and electronic markets. For instance, corporations use information systems to process financial accounts, to manage their human resources, and to reach their potential customers with online promotions
englishgood level
More information
in 1 month
Permanent contract

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