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Service Administrator

Published on 07.01.2021


Website :
Industries :
Industry, production, manufacturing and other
Electricity, water, gas, nuclear, energy
Engineering, development studies
Job ads : See our Job Ads
Dating back to its beginnings in 1951 as an engineering dealership under the name Sayer & Colley, DAL’s history is rich with success... read more

Job Ad & Profile Description

Position : Service Administrator

Position summary:

  • To ensure the promptness of service management system functioning and to provide an administrative function in the service department.
  • To ensure that all company policies and procedures applicable to their area of responsibility are adhered to at all times.

Main Duties & Responsibilities:

  • Monitor Performance
    • Monitor and control overall workshop performance and Work-In-Progress (WIP) reflecting efficiency, productivity & utilization, and provide feedback to Service Manager as and when requested. Review of monthly achievement of all workshops with workshop managers highlighting anomalies or trends in service department function.  
  • Performance Analysis and Reporting:
    • Perform sales trend analysis utilizing methodologies such as SWOT, statistical analysis, financial analysis and operational performance for reporting and strategic planning.                  
  • Policy and Procedure Adherence:
    • Ensure adherence, confidentiality and discretion is maintained as per company Policy and Procedures and promote for high performance culture.
  • Consumables Supply and Inventory
    • Procure, post, and stock all materials, sublets and consumables used to workshop activities and job cards appropriately.           
  • Staff Service:
    • Consolidate and monitor service staff records inclusive of but not limited to time keeping, annual leave, financial compensation and staff shifts.      
  • Technical Support
    • Handle all issues related to the Dealer Management System (DMS) by coordinating and liaising with ICT to find operational solutions to ensure operations continuity.
  • Financial Analysis
    • Submit monthly analytical reports of department financial performance to support decision making.                   
  • Budget Cost Control
    • Provide and recommend analysis of department cost and  budget status to Workshop and Service Managers to reduce overall costs and take corrective actions.
Required profile for job ad : Service Administrator
  • Bachelor degree in Business Administration or relevant field    
  • MBA or equivalent degree                                            


  • Minimum 1 to 2 Years in an administrative role

Required Skills & Knowledge:

  • Quality Focus                                            
  • Working Safely                                            
  • Improving Operations                                            
  • Technical Credibility                                            
  • Workshop Maintenance
Job criteria for job ad : Service Administrator
Job category :
Accounting, controlling, finance
Industries :
Mechanical equipment, machines
Motor, transportation equipment, reparation
Employment type :
Permanent contract
Region :
Al-Damar - Al-Damazin - Dunqula - Ed Daein - El Fasher - El Fula - El Obeid - Gedarif - Geneina - Kadugli - Kassala - Khartoum - Nyala - Port-Soudan - Rabak - Sannar - Wad Madani - Zalingei
Experience level :
Less than 2 years
Educational level :
Spoken language :
Number of Position(s) : 1

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